During checkout, an entrant may accidentally select Invoice, use the wrong credit card, or pay an incorrect fee. You can fix this by returning the entry to the checkout flow and removing the incorrect invoice.
Step 1: revert the entry to in progress
Reverting the entry allows the entrant to resubmit and complete checkout again.
In the Manage workspace, go to Entries
Click the ellipsis (three dots) next to the entry
Select Revert to in progress
Step 2: delete the existing invoice
Deleting the invoice removes the incorrect charge and clears the Awaiting payment status.
In the Manage workspace, go to Invoices
Select the checkbox next to the relevant entry
Open the Action drop-down and select Delete
Step 3: inform the entrant
Once the entry is back in progress and the invoice has been removed, the entrant will need to log in and submit the entry again to access the checkout. You can notify them using a broadcast email.
Good to know
Reverting an entry or deleting an invoice does not automatically issue a refund. Any required refund must be processed directly through your payment gateway.
If the entry was already assigned to judging, reverting it to in progress will remove it from all judging views.
