Payment configuration

 

Each of the sections nested under Settings > Payments are designed to be configured in order - we recommend stepping through these one by one to set-up payments on your account. The following guide provides further information on these settings.

General

Entry payment: choose whether your program's users need to pay upon entry submission or pay to start an entry.

Cart options: select whether your users are required to input their billing address if their cart has zero cart value.

Billing information: input your organisation's details (or the details of the billing organisation). These details will be displayed on invoices provided to your users.

Payment methods: you may use any or all of the listed payment methods. At least one is required in order to take payments.

  • Credit card:
    • Using this method, you must have your own supported payment gateway account. If you don't have a gateway or your current gateway isn't listed we suggest using Stripe as it is available in almost all countries and is easy to set up within a few minutes. Please keep in mind - depending on the gateway you choose, it can take some days or weeks for the provider to establish your account.
  • Invoice:
    • The system will issue an invoice to the user for them to pay according to your preferred method (listed on the invoice). There is an option for you to provide payments instructions on the invoice.
  • PayPal:
    • Using this method, you must have at least a PayPal Express Checkout account. The settings API Username, API Password and API Signature are all required and can be obtained by logging in to your PayPal account and going to Profile and settings > My selling tools > API Access (click Update) > View API Signature.

  • Available with the Stripe gateway only:

    • iDEAL: 
      • As a payment method, iDEAL is used with the Stripe payment gateway only and primarily available in the Netherlands. 
    • Alipay:
      • Alipay can be enabled only through use of the Stripe payment gateway.

Payment processing fees

Your payment gateway likely charges you fees, typically a percentage of the transaction amount that often varies for different credit cards. You have the option of recouping these payment processing fees (%) depending on the user's payment method. 

Test mode

Turning on test mode allows you to make test transactions without real charges being made. Depending on your gateway, you may have to use different gateway credentials for testing and may also need to use specific dummy credit card details. Please check with your gateway provider for more information.

Important: test mode must be switched off before your program opens.

Payment gateways

Payment provider

If you have opted to accept credit cards as a payment method in Settings > Payments > General, you will need to select a Payment provider from this section. If you don't have a gateway or your current gateway isn't listed we suggest using Stripe because it's available in almost all countries and is easy to set up within a few minutes.

Gateway credentials

Depending on the provider selected, different gateway credentials are required. You can usually find your gateway credentials by logging in to your payment gateway account and looking for "API" or "Integration". If you have trouble finding your gateway credentials, contact your provider's support.

Important: some gateways (SagePay, Realex, Payflow and Westpac PayWay) require our server IPs in a safelist. Following are the fixed IPs for Award Force — all must be added to the safelist:
52.29.0.207/32
18.184.200.107/32
52.59.21.18/32
Note: SagePay only allows 12 digits to be added so provide the IPs without the "/32" at the end.
Note: some payment gateways, such as Sage Pay, do not provide a Referrer ID so this line may be left blank.

Accepted cards

The cards you check under accepted cards are dependent upon your payment gateway.

Important: ensure you only select cards your gateway account supports. Otherwise, users who attempt to pay with an unsupported card will receive payment errors.

Currencies

At least one currency must be selected for your account. If you want to support payment in multiple currencies, you can check those that you will support. To set which currency is your program's default, select the Default checkbox during configuration. The default currency is what the user's cart will be priced in before they make their own currency choice if multiple currencies are supported.

Screen_Shot_2020-12-17_at_5.12.20_PM.png

Important: only select currencies that your payment provider and payment gateway account are able to accept. Otherwise, users who attempt to pay in an unsupported currency will receive payment errors.

Taxes

By default, your account has one GST / VAT tax rate configured, "Rest of world" at 0%. You can set tax rates that you need to collect by clicking New tax rate and selecting the country and region you will collect a tax for. You can do this for as many countries/regions as necessary.

When a user goes to check out, they select their billing country on the cart and any applicable configured tax for that country is added. If they select a billing country that does not explicitly have a tax rate configured, they are charged the "Rest of world" tax rate.

Important: it is up to the account owner to ensure you are collecting the appropriate tax for your organisation and circumstance.

Prices

For payments to work properly, a price is required. The price(s) that are configured here will be charged to your users. To create a price follow the steps below.

  1. Go to Settings > Payments > Prices
  2. Click New price 
  3. Give this price a Title, keeping in mind that this will be visible to your users
  4. Select a price Type
    • Entrant price:
      • This price is added to the cart once per registered user per season. The user can submit as many entries as permitted in the season and are not charged the entrant fee again, even across multiple cart submissions.
    • Entry price:
      • This price is added to the cart for every entry submitted.
    • Tag price:
  5. Choose whether the price is:
    1. Default fee
      • If there is more than one price option (ex. Member price and Non-member price) a separate price should be created for each, and the user is presented with prices to select from on the cart. In this case, the price set as the default fee will be pre-selected on the cart.
    2. Available for selection on cart
      • The price must be set as Available for selection on cart for a user to be able to choose a price. Prices may be configured but not selectable if they are, for example, only available with a discount code.
    3. Require member number to unlock
      • You may Require a member number to unlock a price, in which case a field is displayed for input if the price is selected.
        Note: the input is not automatically checked for validity but is recorded and users can be spot-checked by organisers as a current and valid member.
  6. Add in the amount of the price in each supported currency
  7. Create variants if pricing is varied among your various categories by clicking Add variant
    Important: in the case of overlapping/conflicting price variant rules, the price that will be charged is the first in the list from top to bottom, so price variants can be ordered using the drag control on the left.
  8. Save

Pricing rules

Volume entry pricing

Volume entry pricing displays options for configuring multiple pricing tiers based on entry volume.

By default, there are two tiers that cannot be deleted: First x entries and Remaining entries. Additional tiers can be added in between, clicking New tier. You can add as many tiers as you need, setting how many entries apply to that tier.

Screen_Shot_2020-12-18_at_10.27.35_AM.png

Every tier can have a discount typeset from the following options:

  • Full price (not discounted)
  • Discount amount (a set amount)
  • Discount percentage (a variable amount, depending on the evaluated entry price)
  • Alternate entry price (selected from any other configured entry price)

Volume entry pricing applies for the user for the duration of a season, even across multiple cart submissions/payments.

Related entries rule

Related entries allows you to modify the pricing of entries that are related based on a specific entry field. If multiple entries have a field value in common, you can:

  • Charge for the first related entry only 
  • Apply a discount amount to the second and subsequent related entries

Discount codes

Configuring discount codes provides you the ability to give users a discount to their cart. To set up a discount code, follow these steps:

  1. Navigate to Settings > Payments > Discount codes
  2. Click New discount code
  3. Create the Code your users will need to access the discount
    Note: codes can only use letters and numbers, no spaces or special characters. Codes are not case sensitive.
  4. Set the Maximum uses for your program (ex. the first 15 entries receive a discount) if desired
  5. Assign a Maximum uses per user if the discount code should only be used a certain number of times by an entrant
  6. Choose whether the Discount applies to all categories or if the Discount applies to some categories
  7. Choose the discount Type
    • Discount amount (a set amount which will be deducted from the default price)
    • Discount percentage (a variable amount, depending on the evaluated entry price)
    • Alternate entry price (selected from any other configured entry price)
  8. Select whether to Apply discount to every item or Apply discount to whole cart
  9. Enter in the discount amount, percentage, or select the proper alternate entry price
  10. Choose an expiry date, if applicable
  11. Select the Discount is active checkbox if the code should be available for use
  12. Save

When a user enters the discount code on the cart, they unlock the configured discount option. Discount codes are recorded on the order transaction for reference/reconciliation.

Early or late payments

You may want to add an early or late price for submissions to encourage entrants to submit their entry by a particular date. To do this you would create a new price at Settings > Payments > Prices and set it to the Default fee when you're ready for this price to go live. For full details, check out this guide: Setting up early bird and late fees.

Important: once you have completed payment configuration, and before you open for entries, we strongly recommend that you complete a live payment test— completing and submitting an entry, through to a successful payment transaction. For more information, see our guide: Payment testing.

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.