Why didn't I have to pay to submit an entry?

Submitting an entry from the Manage workspace bypasses the shopping cart, so no payment is required. This is helpful when you need to submit entries on behalf of entrants.

Entrants will still receive the standard 'Entry submitted' notification, but no order is generated.

Test your payment setup

To test payments, create and submit an entry from the Enter workspace. Learn more in our Payment testing guide. 

Good to know

  • A live payment test must be completed before opening for entries to confirm your payment gateway is correctly configured
  • If you experience any issues with payments, contact our support team here.
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