Why can't I re-add the user I deleted?

If you deleted a user by clicking the Delete button on the Users page, it was just a soft delete. Put simply, this means that the user's email address is still present in the Award Force database but they have been removed from your user list. Because an email can be registered only once, the address exists in Award Force and cannot be re-added as a new user.

You can, however, undelete the user by following the steps below.

Undelete a user

  1. From the Manage workspace, go to Users
  2. Open the All but deleted toggle and select Deleted
    Deleted option in All but deleted drop-down.png
  3. Click the ellipsis (three dots) next to the user you wish to restore
  4. Click Undelete
    Undelete in user ellipsis.png
  5. To return to the initial view, open the Deleted toggle and select All but deleted
Tip: to undelete more than one user at a time, click the checkboxes next to your users, open the Action drop-down, and choose Undelete

Permanently delete a user

If you want to permanently delete a user, you'll need to click on their name in Users and then click the Delete this user permanently button.

Delete this user permanently

Please refer to our guide for more information on permanently deleting a user.

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