Some entrants didn't receive the six digit code. What should I do?

Depending on the email client (like Outlook, Gmail, Hotmail, etc) and settings (firewalls, security), the email containing the six digit security verification code might end up in the user's junk/spam folder or trapped by a corporate firewall and therefore, undelivered.

Six digit code

There is no way to 'force' delivery of an email as a program manager, but there are certain steps that can be taken to assist in the delivery. 

  • Have the user check their junk or spam folders or any social/promotional tabs that are configured in their inbox. Broadcasts and notifications from the Award Force platform can occasionally be routed to these areas.
  • Mark the domain from which notifications and broadcasts are sent,, as allowed or safe listed.
Important: to learn about regional regulations and limitations association with SMS, check out our dedicated guide: SMS limitations
Was this article helpful?
1 out of 5 found this helpful

Articles in this section