User accounts and program connections

User registration

Registration within Award Force only needs to be done once per email address/mobile number. Once registered, the user can log into any program hosted with Award Force using the same credentials. When a user logs into a program, the program's default role is automatically applied. 

Programs with a Pro subscription and above may collect additional information during registration through the use of user fields. This information is associated with the user's profile for that program only. 

How is a user identified as unique?

When someone registers in Award Force, they need to be uniquely identifiable. This identification uses an email address or mobile number; see: Configure registration

How can a user have access to multiple programs?

When a user registers with a program three things happen:

  • A user profile is created in our database of users
  • A connection between the user and the program is created
  • A role is applied to the user allowing them specific permissions in the program

Below is a diagram illustrating how a user may have multiple account connections. In this example, the user has access to programs (B) and (D). In program (D), the user has multiple roles applied, in this case; program manager and judge. 

User login with permissions flow chart

Tip: if a user tries to register and sees an error message that an Award Force account already exists for them, then it means they have registered with Award Force but on a different program. All they need to do is sign in with their usual password and they'll automatically be assigned the default user role.
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