Award Force uses a single user database. This means a person only ever has one user account across all Award Force programs.
If someone registers for one program, they can access any other Award Force program using the same login details. There is no need to register again. Users are identified by a unique email address, mobile number, or both. They use the same email or mobile number and password to log in to every program they are connected to.
For more background, see Why have the same user login for multiple programs?
Common scenarios that may cause confusion
Scenario 1: judges logging in
- A program manager manually creates a judge account
- The manager sets a password for the judge
- The judge attempts to log in
- The login fails because the email address or password does not match an existing Award Force account
This usually happens because the judge already has an Award Force account from another program.
Scenario 2: user registration
- A user visits a program URL
- They enter their email address
- They click Continue
- The user is prompted to enter a password
This occurs because the email address or mobile number is already registered in Award Force.
Why this happens
In both scenarios, the user already exists in Award Force. From their perspective, this can be confusing because:
- They may not remember registering before
- They may not know they are registered in another program
- They may not recall their password
In these cases, the user does not need to register again. They simply need to log in.
Resetting a password
Users can reset their password at any time.
- Go to the program login page
- Enter the email address
- Select Forgot password
- Follow the prompts
Users can also change their password after logging in by clicking their name in the top right corner and selecting Profile.
For more options, including magic login links, see Ultimate guide to user passwords.
Finding all programs a user is registered with
Any user can see all Award Force programs they are registered with at my.awardforce.com by logging in using the same email or mobile number and password. After logging in, users will see:
- All programs they are registered with
- Their role in each program
- Direct links to access each program
Users can also access My Award Force from within any program by clicking their name in the top right corner and selecting My Award Force.
For more details, see What is My Award Force?
Good to know
- Users only ever have one Award Force account tied to their unique email address or mobile number.
- Program managers cannot change passwords on behalf of users register with multiple Award Force accounts.
- My Award Force shows all programs and roles in one place.