Some entrants didn't receive the six digit code. What should I do?
Depending on the email client (like Outlook, Gmail, Hotmail, etc) and settings (firewalls, security), the email containing the six digit security verification code might end up in the user's junk/spam folder or trapped by a corporate firewall and therefore, undelivered.
There is no way to 'force' delivery of an email as a program manager, but there are certain steps that can be taken to assist in the delivery.
Have the user check their junk or spam folders or any social/promotional tabs that are configured in their inbox. Broadcasts and notifications from the Award Force platform can occasionally be routed to these areas.
Mark the domain from which notifications and broadcasts are sent, app.awardforce.com, as allowed or safe listed.
Important: to learn about regional regulations and limitations association with SMS, check out our dedicated guide: SMS limitations.