Depending on the email client (like Outlook, Gmail, Hotmail, etc) and settings (firewalls, security), the registration confirmation email might end up in the user's junk/spam folder or trapped by a corporate firewall and therefore, undelivered.
There is no way to 'force' delivery of an email but as a program manager, you can activate a user's account for them:
- In the Manage workspace, go to Users
- Click on the Confirm link next to the status "Awaiting confirmation"
This step will activate the user account and they can proceed to use it.
Important: if an entrant does not confirm the creation of their account or you don't do it for them, they will be able to log in to your platform but they won't be able to start an entry.
Related:
What does 'Awaiting confirmation' mean?
Can you remove the verification of email step from entrant registration?
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