Some entrants didn't get the registration confirmation email, what should I do?

Depending on the email client (like Outlook, Gmail, Hotmail etc) and settings (firewalls, security), the registration confirmation email might end up in the user's junk/spam mail or trapped by a corporate firewall and therefore, undelivered.

There is no way to 'force' delivery of an email but as a Program Manager, you can activate a user's account for them:

  1. Go to Users
  2. Click on the Confirm link next to the status "Awaiting confirmation"

This step will activate the user account and they can proceed to use it.

Please note: if entrants don't confirm the creation of their account or you don't do it for them, they will be able to log in to your platform but they won't be able to start an entry. 

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.