Depending on the email client (like Outlook, Gmail, Hotmail, etc) and settings (firewalls, security), the registration confirmation email might end up in the user's junk/spam folder or trapped by a corporate firewall and therefore, undelivered.
There is no way to 'force' delivery of an email but as a program manager, you can activate a user's account for them:
- In the Manage workspace, go to Users
- Click on the Confirm link next to the status "Awaiting confirmation"
This step will activate the user account and they can proceed to use it.
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