Depending on the email client (like Outlook, Gmail, Hotmail, etc) and settings (firewalls, security), the email containing the six digit security verification code might end up in the user's junk/spam folder or trapped by a corporate firewall and therefore, undelivered.
There is no way to 'force' delivery of an email as a program manager, but there are certain steps that can be taken to assist in the delivery.
- Have the user check their junk or spam folders or any social/promotional tabs that are configured in their inbox. Broadcasts and notifications from the Award Force platform can occasionally be routed to these areas.
- Mark the domain from which notifications and broadcasts are sent, app.awardforce.com, as allowed or safe listed.
Important: to comply with local laws, SMS notifications cannot be sent to UAE residents between the hours of 9pm and 7am.
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