Ultimate guide for entrants

The Award Force platform has been engineered with entrants like you in mind. The interface is simple and intuitive with easy-to-use elements that allow you to submit a winning entry. Below you'll find some commonly asked questions along with their answers and links to helpful articles.

Note: the terminology and button text may vary based on your program's configuration. For example, 'entries' may have been renamed to 'nominations' or 'submissions'.

Registration and login

How do I register for an account?

Registering for an account is easy! Simply navigate to the URL provided by program organisers and key in the your email address (or mobile number) before clicking Continue

Note: some programs will only accept email addresses. 

Log in or register box on home page

If your email or mobile number is not associated with another program you'll be asked to confirm your identity with a six digit security verification code before providing your first name, last name, and a 12-character password. 

Note: the six digit code expires after 10 minutes.
What if I forgot my password?

If you've forgotten your Award Force password, there's no need to worry. From your program's login page, simply click the Forgot password link shown below and follow the prompt. For more information check out our Ultimate guide to user passwords.

Forgot password link on login page

How can I change my login information?

You can update your login information at any time by clicking on your name in the top right corner of the page and selecting Profile.

Change login information

From here, you can change your email address or set a new 12-character password containing uppercase and lowercase letters, a number, and a symbol. 

How do I verify my account?

To protect your identity, a user verification step is required. If your email or mobile number is not associated with another program you'll be asked to confirm your identity with a six digit security verification code that is sent via email or SMS. 

Six digit code

Note: the six digit code expires after 10 minutes. To learn about regional regulations and limitations association with SMS, check out our dedicated guide: SMS limitations.
I'm not receiving emails from this program. What can I do? 

If you aren't receiving messages from this program, there are a few things you can check:

  • Look for the message in your junk or spam folders or any social/promotional tabs that you have configured in your inbox. Broadcasts and notifications from the Award Force platform can occasionally be routed to these areas.
  • Mark the domain from which notifications and broadcasts are sent, app.awardforce.com, as allowed or safe listed.
  • Check your profile settings to see whether you've opted out of broadcasts and notifications. To do so, click on your name in the top right corner of the page and then open the Preferences tab. 
    Profile subscription checkbox list
How do I enable dark mode?

You can quickly enable dark mode for your user profile by following these steps: 

  1. Click on your name in the top right corner of the page
  2. Select Profile
    Enable dark mode
  3. Open the 'Preferences' tab
  4. Under 'Dark mode' select your desired setting
    Dark mode toggle
  5. Save

Creating and submitting entries

How do I create an entry?

Once you've logged into the platform, you will likely be routed directly to the Entries page. To create an entry, click the Start new entry button on this page.

Start new entry

If you've created an entry before, this button will read Start entry instead. 

Start entry

How do I edit an existing entry?

You can update an existing entry by either clicking on the entry's name or by choosing Edit within the overflow menu (three dots) associated with an entry. 

Edit

Can I use Markdown formatting?

While Award Force does support Markdown formatting, it is up to individual program's whether or not they allow it to be used for entries. For more information, see our dedicated guide: Using Markdown: linking documents/websites, adding images, and stylising text.

How do I submit an entry? 

Once all required fields have been completed within an entry, you can click the Submit entry button from any tab to submit your entry. 

Submit entry button

How can I reorder attachments?

You can reorder the attachments uploaded within your entry by clicking the small arrow icons next to the attachment's upload order number. Learn more here: Which image appears as the thumbnail?

Thumbnail

How do I pay for an entry?

If the program you're applying to requires payment for an entry, you'll be directed to a cart to check out after clicking Submit entry. Simply provide the required billing information, such as country and address, and click Proceed to payment. Next, you'll be redirected to a page to supply your credit card information and complete payment. 

Payment

How do I add more than one entry to the cart?

While in the cart, simply click the Add more entries to cart button.

Add more entries to cart

After clicking this button, you'll be redirected to the Entries page. From here, you can create a new entry or edit an existing entry before submitting. 

Note: the cart will expire after 24 hours of no activity. 

Getting help

How do I contact the organisers of the platform for support queries?

More often than not, program organisers will provide a contact email address or phone number within the platform. Two common places to check for that information would be on the login page in the 'Start here' box or within the content block located on your Entries page.

Start here content block


Tip: ask the organisers to preview as your user to assist with troubleshooting.
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