If you're having problems viewing or using elements on a web page, like drop-down menus or buttons, we may ask you to check your browser console window for JavaScript error messages. The following keyboard shortcuts will open the developer console in your browser window.
Windows
Browser
Shortcut
Chrome
Ctrl + Shift + J
Firefox
Ctrl + Shift + K
Microsoft Edge
Ctrl + Shift + i
Mac
Browser
Shortcut
Chrome
Cmd + Opt + J
Firefox
Cmd + Opt + K
Once you've clicked the keyboard shortcuts you'll see the web console window at the bottom of your browser. Make sure the 'Console' tab is selected and then open or refresh the web page you were having trouble with. Take a screenshot of what you can see and send it to us as an email attachment.
