Open the developer console to check for errors

If you're having problems viewing or using elements on a web page, like drop-down menus or buttons, we may ask you to check your browser console window for JavaScript error messages. The following keyboard shortcuts will open the developer console in your browser window.


Browser Shortcut
Chrome Ctrl + Shift + J
Firefox Ctrl + Shift + K
Internet Explorer F12 key or right click and select Inspect element


Browser Shortcut
Chrome Cmd + Opt + J
Firefox Cmd + Opt + K

Once you've clicked the keyboard shortcuts you'll see the web console window at the bottom of your browser. Make sure the Console tab is selected and then open or refresh the web page you were having trouble with. Take a screenshot of what you can see and send it to us as an email attachment.

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.