Open the developer console to check for errors

If you're having problems viewing or using elements on a web page, like drop-down menus or buttons, we may ask you to check your browser console window for JavaScript error messages. The following keyboard shortcuts will open the developer console in your browser window.

Windows

Browser Shortcut
Chrome Ctrl + Shift + J
Firefox Ctrl + Shift + K
Internet Explorer F12 key or right click and select Inspect element


Mac

Browser Shortcut
Chrome Cmd + Opt + J
Firefox Cmd + Opt + K

Once you've clicked the keyboard shortcuts you'll see the web console window at the bottom of your browser. Make sure the 'Console' tab is selected and then open or refresh the web page you were having trouble with. Take a screenshot of what you can see and send it to us as an email attachment.

Need more help? Get in touch!

Simply send us a message via this form and we will get back to you quickly!
Our globally distributed client success team are here to help 24 hours a day, Monday to Friday (business hours).