Clearing your browser cache
Alex Bon Ami
Updated December 29, 2025 16:47
During troubleshooting, the Award Force client success team may ask you to clear your browser cache. If a page is not loading correctly, your browser may be storing an older version of the page. This can prevent recent changes or assets from displaying properly.
After clearing your cache fully close your browser. Reopen the browser before trying again.
Good to know
Clearing cache does not delete entries or account data.
Cached files can cause pages to load incorrectly.
Internet Explorer is no longer supported by Microsoft and is not recommended for use with Award Force.
Restarting the browser helps ensure changes take effect.
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