Clearing your browser cache
Alex Bon Ami
Updated December 29, 2025 16:47
During troubleshooting, the Award Force client success team may ask you to clear your browser cache. If a page is not loading correctly, your browser may be storing an older version of the page. This can prevent recent changes or assets from displaying properly.
After clearing your cache fully close your browser. Reopen the browser before trying again.
Good to know
Clearing cache does not delete entries or account data.
Cached files can cause pages to load incorrectly.
Internet Explorer is no longer supported by Microsoft and is not recommended for use with Award Force.
Restarting the browser helps ensure changes take effect.
Was this article helpful?
Yes
No
2 out of 2 found this helpful
Return to top
https://support.awardforce.com/hc/en-us/categories/4411285686287-Getting-started
/hc/theming_assets/01HZH0PG9TGTRHP361XB9JYD70
Getting started
Configure basic settings, FAQs, update your theme, and more.
custom
https://support.awardforce.com/hc/en-us/categories/4411269011855-Configuring-the-entry-form
/hc/theming_assets/01HZH0PGD3ZFBF4BKC9MW5JDCQ
Configure the entry form
Add categories, build your entry form, and much more.
custom
https://support.awardforce.com/hc/en-us/categories/4411285709967-Managing-entries-and-users
/hc/theming_assets/01HZH0PGH5T9EJ0WFN7HPPFWRF
Managing entries and users
Tag entries, export data, moderation, adding users, updating roles, and more.
custom
https://support.awardforce.com/hc/en-us/categories/4411277247119-Configuring-judging
/hc/theming_assets/01HZH0PGMM953CWC7CP64EVRN4
Configuring judging
Explore different judging modes, add your judges, and more.
custom
https://support.awardforce.com/hc/en-us/categories/360000107476-Award-Force-Academy
/hc/theming_assets/01HZH0PGR144B1RET6GV025KNZ
Award Force Academy
Watch videos to learn how to best utilise the Award Force platform.
custom
https://support.awardforce.com/hc/en-us/categories/360000111176-Accounts-and-billing
/hc/theming_assets/01HZH0PGW5J7SH2PWYTR3T4T6C
Accounts and billing
Change the account owner, update billing details, and more.
Theme, Judging, Broadcast
