In Award Force, program managers have the ability to delete and undelete users. This step can be done via the Users section.
Note: deleting users is only a soft-delete, which means they can be undeleted if needed. If you would like to delete a user permanently, please read this help article: Permanent deletion of users.
Delete a user
- Go to Users
- Select the checkbox next to the name you want to delete
- Click Delete
Important: deleted users can still sign into their account. Signing in will undelete the account and restore membership.
Undelete a user
- Go to Users
- Open the All but deleted drop-down and select Deleted
- Select the checkbox next to the user name you want to undelete
- Click Undelete
- Switch the view back to All but deleted
Note: an email address registered within the Award Force platform will be recognised, even if the user is deleted.
Read more: User accounts and program connections
Need more help? Get in touch!
Simply send us a message via this form and we will get back to you quickly!
Our globally distributed client success team are here to help 24 hours a day, Monday to Friday (business hours).
