Program managers can delete and undelete users. This step can be done via the Users section. Deleting users is only a soft-delete, which means they can be undeleted if needed. If you would like to delete a user permanently, please read this help article: Permanent deletion of users.
Delete a user
- Go to Users
- Select the checkbox next to the name you want to delete
- Click Delete
Important: A deleted user can still sign into their account. Signing in will undelete the account and restore membership.
Undelete a user
- Go to Users
- Open the All but deleted drop-down and select Deleted
- Select the checkbox next to the user name you want to undelete
- Click Undelete
- Switch the view back to All but deleted
Note: An email address registered within the Award Force platform will be recognised, even if the user is deleted.
Note: For security reasons, only the user can change their email address. The user can log in with the incorrect email address, click on their name in the top right corner and then Profile to change their email address and/or password.
Read more: User accounts and program connections
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We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.
