In Award Force, program managers have the ability to delete and undelete users. This step can be done via the Users section of the Manage workspace.
Note: deleting users is only a soft delete, which means they can be undeleted if needed. If you would like to delete a user permanently, please read this help article: Permanent deletion of users.
Delete a user
Open the Manage workspace and go to Users
Select the checkbox next to the name you want to delete
Open the Action drop-down
Click Delete
Confirm the deletion in the pop-up that appears
Important: deleted users can still sign into their account. Signing in will undelete the account and restore membership.
Undelete a user
From the Manage workspace, navigate to Users
Open the All but deleted drop-down and select Deleted
Select the checkbox next to the user name you want to undelete
Open the Action drop-down
Click Undelete
Switch the view back to All but deleted
Note: an email address registered within the Award Force platform will be recognised, even if the user is deleted. Read more: User accounts and program connections
