Delete and undelete users

Program managers can delete and undelete users. This can be done via the Users section. Deleting users is only a soft-delete which means they can be undeleted if needed. If you would like to delete a user permanently, please read this help article: Permanent deletion of users.

Delete a user

  1. Go to Users
  2. Select the checkbox next to the name you want to delete
  3. Click Delete

Important: A deleted user can still sign into their account. Signing in will undelete the account and restore membership.

Undelete a user

  1. Go to Users
  2. Change the view from All but deleted to Deleted
  3. Select the checkbox next to the user name you want to undelete
  4. Click Undelete
  5. Switch the view back to All but deleted

Note: An email address registered within the Award Force platform will be recognised, even if the user is deleted.

Note: For security reasons, only the user can change their email address. The user can log in with the incorrect email address, click on their name in the top right corner and then Profile to change their email address and/or password.

Read more: User accounts and program connections

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.