Delete and undelete users

In Award Force, program managers have the ability to delete and undelete users. This step can be done via the Users section.

Note: deleting users is only a soft-delete, which means they can be undeleted if needed. If you would like to delete a user permanently, please read this help article: Permanent deletion of users.

Delete a user

  1. Go to Users
  2. Select the checkbox next to the name you want to delete
  3. Click Delete
    Screen_Shot_2021-03-19_at_3.30.17_PM.png
Important: deleted users can still sign into their account. Signing in will undelete the account and restore membership.

Undelete a user

  1. Go to Users
  2. Open the All but deleted drop-down and select Deleted
    Screen_Shot_2021-03-19_at_3.31.51_PM.png
  3. Select the checkbox next to the user name you want to undelete
  4. Click Undelete
  5. Switch the view back to All but deleted
Note: an email address registered within the Award Force platform will be recognised, even if the user is deleted.

Read more: User accounts and program connections

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