Adding users

There are four ways in which users can be added to a program within Award Force. You can:

  • User self-registration: a good option if you don't have a predetermined list of users who will be participating. It also removes any risk of incorrect email ids being added to the system due to human error.
    Note: email verification is required to complete registration.
  • Add users individually: users can be added one at a time in the Manage workspace via Users. No verification is required in this case 
  • Invite users: a good option if you'd like to invite a number of users to the platform and assign them a role
  • Import users in bulk: best suited when you have a large number of participants, whether they be entrants, judges, or any other role

User self-registration

Self-registration for users is enabled by default on the homepage. To toggle this option off and on:

  1. In the Manage workspace, go to Settings > Users > Registration
  2. Under the Registration heading, check or uncheck the Enable user registration option
  3. Save
Note: please verify in Settings > Users > Roles that entrant has been set as your default role if you would like all self-registering users to be able to create submissions.

Add users individually

  1. Open the Manage workspace and go to Users
  2. Click New user
  3. Add the person's name, email address and a 12 character password (they can change the password once logged in)
  4. Under Account roles, select your desired role(s)
  5. Save

Once you have added the user(s) you can send an email with the password you chose [the Broadcast feature is available on the Pro plan and above]. When they log in to Award Force, they can change their password by clicking on their name in the top right corner of the screen and selecting Profile.

Invite users

  1. From the Manage workspace, go to Users
  2. Click Invite users
  3. Add the email addresses associated with the individuals you'd like to invite, separating them with a comma, new line, semi-colon or colon
  4. Select the role(s) you would like for these users to have
  5. Compose an optional message to be included in the outgoing notification to these users
    Note: this message is included in the 'User invited' notification. This notification is required and will be sent to users whether it has been configured for your account or not. 
  6. Click Send invite

Once a user has been invited, they will appear with your Users list with the invited confirmation status. When the user accesses the system for the first time, they will be asked to supply their first name, last name, and a password in addition to any applicable user fields

Important: to learn about regional regulations and limitations association with SMS, check out our dedicated guide: SMS limitations

Import users in bulk

  1. In the Manage workspace, go to Users
  2. Click Import users button (bottom of the page)
  3. Download the linked import template spreadsheet
    Import template link
  4. Enter your user data following the spreadsheet template format.
    Important: do not leave any name or email cell blank or the import will fail. If you are not uploading mobile numbers for your users, the entire column can be left blank but the header must remain. Please note, if you are adding a phone number for each user, you need to use the international format; i.e. +44 785 111 111.
  5. Click Select file to import the spreadsheet (must be .xls or .xlsx)
  6. Select the Role to apply to imported users from the drop-down
  7. Click Process

The import happens in the background. You will receive an email when the process is complete (usually within a minute or two), with a link confirming that the import was successful. 

Tip: imported users will not receive any email notification. You will need to contact them directly.
Note: when importing users, the user email address must be unique — if a user already exists in the system, the import process will simply add the specified role to the user. The user’s name, password and other roles will remain unchanged. 

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