Block and unblock users

At times, you may want to prevent users from accessing your account. For example, an ex-employee who no longer works at the company and doesn’t have permission or authorization to access your account. 

Block a user

  1. Go to Users
  2. On the right, click on the three dots and select Block user

    Screen_Shot_2017-06-19_at_1.47.59_pm.png

  3. This confirmation message displays:

    Capture_d_e_cran_2020-01-28_a__11.35.48.png

Note: if a user tries to log in after you have blocked them, an error message will be displayed:

Capture_d_e_cran_2020-01-28_a__11.54.17.png

Unblock a user

  1. Go to Users
  2. On the right, click on the three dots and select Unblock user

    Screen_Shot_2017-06-19_at_1.48.57_pm.png

  3. This confirmation message displays:

    Capture_d_e_cran_2020-01-28_a__11.35.56.png

Video overview 

 

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.