Open the developer console to check for errors
Rachel Martin
Updated December 29, 2025 17:33
If you are having trouble using elements on a web page, such as drop-down menus or buttons, the client success team may ask you to check your browser console.
The browser console displays JavaScript error messages that can help identify the cause of the issue.
Windows
Browser Shortcut
Chrome
Ctrl + Shift + J
Firefox
Ctrl + Shift + K
Microsoft Edge
Ctrl + Shift + i
Mac
Browser Shortcut
Chrome
Cmd + Opt + J
Firefox
Cmd + Opt + K
Capture console errors After opening the console:
Ensure the 'Console' tab is selected
Open or refresh the page where the issue occurs
Look for red error messages
Take a screenshot of the console output
Attach the screenshot to your support emailÂ
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