If you have configured your judging and notified judges to begin evaluation, but they cannot see or score their assigned entries, review the list of troubleshooting steps below.
Judging round
A common issue is that the judging round is not open. The round dates may have been set incorrectly or left over from a previous testing period.
You can check and update round dates in the Manage workspace under Judging > Settings > Rounds.
If the round is in the future or the past, judges will not be able to access their assignments.
Judging panel
If a panel does not contain entries, judges will see nothing to evaluate.
You can check panels in the Manage workspace under Judging > Settings > Panels.
If the 'Entries' column shows 0, open the panel and ensure that:
- Only include moderation approved entries is not selected unless moderation is being used
- One or more categories are selected
- If a tag is selected, entries have that tag applied
- One or more judges or roles are selected
- The correct round is selected
Submitted entries
Judges can only see submitted entries. To confirm that submitted entries exist:
- Open the Manage workspace and go to Entries
- Click Advanced in the search bar
- Filter by the category (if applicable)
- Set the Status filter to Submitted
- Click Search
If no results appear, there are no submitted entries for that category.
Aligned scoring criteria
If your program uses VIP judging, scoring criteria may be aligned to specific fields.
If you align scoring criteria with a field, ensure:
- The field is visible to judges in the 'Display' tab of the score set
- The field applies to the categories being judged
If a field is not available in judging, any criteria aligned with that field will not appear either.
Judge's email
Check that the judge is signing in with the correct email address. If a user has multiple accounts, the judge role may not be assigned to the account they are using.
Browser cache
If judges still cannot see entries, ask them to perform a hard refresh. A cached page may prevent new information from loading.
For full steps on clearing cache, see: Clearing your browser cache.
How to troubleshoot: preview as a user
You can preview the platform as a judge to determine whether the issue is local to the judge’s device or caused by configuration.
If you can see the entries while previewing as the judge, the issue is likely on their side.
If you cannot see entries, the issue lies in the configuration.
See the guide Preview as a user for more details.
Good to know
- Check that the 'Judging view' in the round is set to Scoring, not Viewing only,
- You can add yourself to a panel to test visibility from the judge’s perspective.
- Ensure entries are properly submitted, not in progress.
- Criteria aligned with hidden or inapplicable fields will not appear
- Hard refresh: Shift + Refresh in most browsers.