In Entries > Manage entries, you may notice the text 'Possible issue' showing for an entry/entries in the Status column. It looks like this:
This 'Possible issue' alert is simply to bring your attention to the fact there may be an issue with an attachment(s) in the entry which may result in the PDF not being generated.
This situation can occur if an attachment is corrupt or did not upload properly (internet connection dropped mid-way for example).
How do I get rid of it?
- Navigate to Entries > Manage entries
- Open the entry
- Click either View entrant PDF or View reviewer PDF to see if the PDF opens. If it does, there is no issue.
- Click the Clear issue link to remove the message from the Health status
If the PDF does not open or shows a broken page, then there is an issue with one or more attachments.
Go into the entry and navigate to file uploads. Files may have been uploaded to the Attachments tab or via Single file upload fields. See if you can spot something out of the ordinary; it will usually be very clear such as a broken image/thumbnail or a document without an icon.
You can either download the file, delete the current one and try to upload it again. If it fails, then contact the entrant to upload another. Check for the PDF again and clear the issue when resolved.
If you are unable to find the issue, please contact the Award Force support team.
Need more help? Get in touch!
We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.