In the Manage workspace, you may see "Possible issue" in the 'Status' column for one or more entries. This message is a warning that one or more attachments in the entry may be causing a problem. Most commonly, it means a PDF may not generate correctly. This can happen if:
An attachment is corrupt
An upload failed part way through
The entrant’s internet connection dropped during upload
How to remove the message
In the Manage workspace, go to Entries
Select the entry name or ID
Select View entrant PDF or View judge PDF
If the PDF opens correctly, select Clear issue to remove the message
If the PDF does not open
If the PDF does not load or shows broken pages, one or more attachments are likely causing the issue.
Open the entry from Entries
Navigate to all file upload locations
Check both attachment tabs and single file upload fields
Look for files with missing icons, broken thumbnails, or failed previews
Download the file if possible
Delete the attachment
Upload the file again
Recheck the PDF
Select Clear issue once resolved
If the file cannot be re-uploaded successfully, ask the entrant to upload a replacement file.
Good to know
The "Possible issue" warning does not always mean the entry is broken.
If the PDF opens successfully, the entry is safe to judge.
Clearing the issue does not modify the entry content.
Issues are most commonly caused by corrupted uploads.
