Maintenance FAQs

Can the maintenance be rescheduled?

System maintenance cannot be rescheduled. As maintenance needs to happen at the same time for all our clients globally there is no perfect day/time for everyone.

What will happen during the maintenance period?

If a user who isn’t logged in visits your program URL, they will see this page:

Maintenance in progress example

If a user is logged in when the maintenance period starts, they will see this message:

Maintenance in progress

You can check the Award Force status for the most up-to-date information.

Will my users be notified?

We do not contact your users about the maintenance period. If you think your users will be impacted by the maintenance period, you can notify them by sending an email broadcast and adding the maintenance details to the login page content block.

Need more help? Get in touch!

Simply send us a message via this form and we will get back to you quickly!
Our globally distributed client success team are here to help 24 hours a day, Monday to Friday (business hours).