Account owner overview

The account owner is the primary authority for an Award Force account. Only one owner can be assigned per account. The account owner:

• Receives subscription renewal reminders and invoices
• Can update account details in the billing portal
• Can remove manager access from users
• Can perform permanent deletions
• Can request changes to the plan or account

Change the account owner

How you change the account owner depends on whether the current owner is still with your organisation.

If the current account owner is still with your organisation

The current owner can transfer ownership using the billing portal. To update the account owner:

1. Click your name in the top right corner
2. Select Billing
3. Open the 'Account contacts' tab
4. Hover over the current account owner
5. Select Change account owner
6. Use the drop-down to search for the new owner
7. Select the manager
8. Select Save

If the current account owner is no longer with your organisation

For security reasons, a formal request is required. Send the support team:

• A request on company letterhead
• Signed by the CEO or equivalent
• Including the name and email address of the new account owner

If you do not know who the account owner is

Contact the support team. They can confirm the current account owner and work with you to update ownership.

Good to know

• Only one account owner can exist per account.
• The new owner must already be added as a program manager.
• Ownership changes affect billing, access, and deletion permissions.