Notifications are automated emails or SMS messages sent when specific events occur in your program. For example, users can be notified when they submit an entry or when a review stage starts.
Default notifications are included, but you can customise or create your own.
Create a notification
- In the Manage workspace, go to Settings > Communications > Notifications
- Click New notification
- Select a Trigger
- Set a legal basis for sending the message
- Provide a Description (optional)
- Choose categories (if applicable)
- Set recipients
- User: the person related to the event
- These email addresses: specified emails separated by commas or semicolons
- The address specified in this field: from an entry field
- Add a Sender name and Reply-to email address (optional)
- Write the Email subject and Email body including merge fields as needed
- Click Save
Edit a notification
- In the Manage workspace, go to Settings > Communications > Notifications
- Click the notification subject
- Make your changes
- Click Save
You can also toggle notifications on or off using the active slider.
Available triggers
Available triggers may vary by plan.
| Trigger | Action |
| Assignment completed | Triggered when a judge completes a judging assignment. |
| Assignment created | Triggered when judges are paired with entries via Entries in the Manage workspace. Learn more: Assign judges from the Entries view. |
| Collaborator invited | Triggered when an entrant invites a contributor to work on an entry. Learn more: Collaborative entries. |
| Document created | Triggered when a document is assigned to a user or entry. Learn more: Documents and document templates. |
| Entry eligible | Triggered when an entry is found to be eligible using the eligibility screener feature. Learn more: Configure an eligibility screener. |
| Entry ineligible | Triggered when an entry is found to be ineligible using the eligibility screener feature. Learn more: Configure an eligibility screener. |
| Entry invited | Triggered when a user is invited to complete an entry from Users in the Manage workspace. |
| Entry moderated | Triggered when an entry is moderated (Approved, Rejected, or Undecided). Learn more: Moderation. |
| Entry resubmission required | Triggered when an entry is flagged for resubmission. Learn more: Entry resubmission. |
| Entry resubmitted | Triggered when an entry is resubmitted by the entrant or a manager. Learn more: Entry resubmission. |
| Entry submitted | Triggered when an entry is successfully submitted by the entrant or a manager. |
| Entry tagged | Triggered when an entry is tagged. Learn more: What are tags? |
| Order payment pending | Triggered on entry submission when the entrant selects the invoice option. Learn more: Payment configuration. |
| Order payment success | Triggered on entry submission when a payment succeeds via your payment gateway. Learn more: Payment configuration. |
| Review stage completed | Triggered when a review stage is completed (a 'Proceed' or 'Stop' decision is made). The notification must be selected on the review stage before being triggered. Learn more: Review flow configuration. |
| Review stage started | Triggered when a review stage is started. The notification must be selected on the review stage before being triggered. Learn more: Review flow configuration. |
| Role granted | Triggered when a role is assigned to a user. Learn more: Assign/remove user roles in bulk or individually. |
| User invited | Triggered when a user is invited to the platform. |
| User registered | Triggered when a user registers successfully. |
Troubleshooting notifications
If users are not receiving notifications:
- Check spam or junk folders
- Ask users to allow emails from no-reply@app.awardforce.com and sender@app.awardforce.com
- Check user preferences in Users
Good to know
- You can create multiple notifications for the same trigger.
- Only email is sent if both email and mobile are available.
- SMS messages are limited to 160 characters.
- The sender email address cannot be changed (for deliverability).
- Merge fields for multi-line content should be placed on their own line.
- Notifications can be configured per language for multi-language programs.
FAQs
Can I bypass user notification preferences?
Yes. You can set the legal basis when creating a notification. Always confirm compliance with local data laws before doing so.
Can I link to documents?
Yes. Link to publicly accessible documents. If password protected, include access details.
Can I customise sender details?
You can set a sender name and reply-to address. The sending address cannot be changed.
Can I use notifications in multiple languages?
Yes. Configure notifications for each enabled language
Can I add CC or BCC recipients?
No. Instead, duplicate notifications and assign different recipients.
Video overview
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