Notifications are automated emails or SMS messages sent when specific events occur in your program. For example, users can be notified when they submit an entry or when a review stage starts.
Default notifications are included, but you can customise or create your own.
Create a notification
- In the Manage workspace, go to Settings > Communications > Notifications
- Click New notification
- Select a Trigger
- Set a legal basis for sending the message
- Provide a Description (optional)
- Choose categories (if applicable)
- Set recipients
- User: the person related to the event
- These email addresses: specified emails separated by commas or semicolons
- The address specified in this field: from an entry field
- Add a Sender name and Reply-to email address (optional)
- Write the Email subject and Email body including merge fields as needed
- Click Save
Edit a notification
- In the Manage workspace, go to Settings > Communications > Notifications
- Click the notification subject
- Make your changes
- Click Save
You can also toggle notifications on or off using the active slider.
Common triggers
Examples include:
- Entry submitted
- Entry moderated
- User registered
- Payment success
- Review stage started
- Assignment created or completed
Available triggers may vary by plan.
Troubleshooting notifications
If users are not receiving notifications:
- Check spam or junk folders
- Ask users to allow emails from no-reply@app.awardforce.com and sender@app.awardforce.com
- Check user preferences in Users
Good to know
- You can create multiple notifications for the same trigger.
- Only email is sent if both email and mobile are available.
- SMS messages are limited to 160 characters.
- The sender email address cannot be changed (for deliverability).
- Merge fields for multi-line content should be placed on their own line.
- Notifications can be configured per language for multi-language programs.
FAQs
Can I bypass user notification preferences?
Yes. You can set the legal basis when creating a notification. Always confirm compliance with local data laws before doing so.
Can I link to documents?
Yes. Link to publicly accessible documents. If password protected, include access details.
Can I customise sender details?
You can set a sender name and reply-to address. The sending address cannot be changed.
Can I use notifications in multiple languages?
Yes. Configure notifications for each enabled language
Can I add CC or BCC recipients?
No. Instead, duplicate notifications and assign different recipients.
Video overview
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