The onboarding package is the best way to maximise your return on investment in Award Force. You’ll receive a tailored onboarding experience designed around your program’s needs, helping you get started quickly while building a strong understanding of the platform’s capabilities.
What's included?
Personal orientation with an assigned client success manager based in your region
Advice on how to match Award Force features to your program’s strategic goals
Collaborative support throughout your self-paced configuration
Patient and comprehensive training to build confidence with the software
Preparation of theme design based on supplied brand assets
A detailed pre-launch check
Access to training and support Monday to Friday during business hours
Six steps to onboarding success
Award Force onboarding follows six structured steps to ensure a smooth setup and excellent user experience from the very beginning.
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Program discovery
Your client success manager will welcome you and gather program details such as preferred URL and data location requirements to prepare your account. -
Account and theme setup
Your account is configured and theming begins. You are now ready to start setting up your program. -
Personalised orientation session
In this kickoff session, you will discuss your program needs, desired outcomes, and any pain points. The more we learn, the better we can guide you through configuration. -
Education and best practices, tailored to your program
You’ll have a team of experts supporting you. We’ll share best practices for entry setup, criteria design, judging configuration, and general program management. -
Training and configuration
We’ll show you how to become your program’s super hero with tailored guidance and practical tips to help you use Award Force confidently and effectively. -
Pre-launch check
When you’ve completed the setup checklist in Guides and tours, we perform a thorough review to ensure your program is ready for launch.
Want to learn more?
Please reach out to our friendly client success team here for more information!