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Aim to include as much information and detail in your request as possible to reduce delays between replies

Please try to be as specific as possible about the area you need assistance in, or the issue you are experiencing. Use the attachment area below to provide screenshots. The more details you can provide, the faster we will be able to troubleshoot!

The URL you use to login to your account. (e.g. companyname.awardsplatform.com)

Please let us know the name or ID of the entry.

In order to provide the best possible service to our clients, our response time may be up to three hours on weekdays. Requests received on weekends are responded to on Monday.

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