Why are all attachments renamed 'File'?

To avoid problematic characters causing issues, the Award Force platform strips the file name from the file when it is initially stored. Attachment files are renamed 'file' by design but you will only receive the renamed versions when downloading an individual file.  

To receive the files with the full filenames, please use the bulk-download feature instead. We can include the full file names for bulk downloads because in the process of creating the zip file, there is an opportunity to restore the original name. Bulk-download is also available for judges.

Note, however, that if the 'anonymise attachments' feature is checked, then the file version with the generic file name will be delivered. The anonymize feature is found on the 'Display' tab of score sets, under the 'Attachments' section (Anonymise attachment download).

Anonymise attachment download checkbox in the score set's details tab

Need more help? Get in touch!

Simply send us a message via this form and we will get back to you quickly!
Our globally distributed client success team are here to help 24 hours a day, Monday to Friday (business hours).

Was this article helpful?
0 out of 0 found this helpful