Why didn't I have to pay to submit an entry?


If you submit an entry via Entries > Manage entries as a program manager it will bypass the shopping cart and you won't have to pay. This can be useful if you want to submit entries on behalf of entrants. The entrant will receive notification of the submitted entry but no order is generated. 

To test payment set up, create and submit an entry via Entries > My entries. See our guide here: Payment testing.

Important: it is essential to complete a live payment test before opening for entries. This will ensure your payment gateway is correctly configured. Please contact our support team here if you have any issues with payments.

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.