Why can't I see any categories?

If you're trying to start an entry but can't see any categories in the category drop-down menu then it's likely to be a browser-specific issue.

Please try the following troubleshooting steps:

  • Try forcing a hard refresh of your browser window
    • For Windows, hold down the Control button on your keyboard and click the browser refresh button
    • On Mac hold down the Shift button on your keyboard and click the browser refresh button
  • If refreshing your browser doesn't fix the issue, disable any browser extensions you may be using. Some extensions can interfere with elements on a web page.
  • Try switching to another browser or clear your browser's cache and restart it. 
  • If you've tried the steps above and the issue persists, check your browser console window for error messages and get in touch.

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.