If you're trying to start an entry but can't see any categories in the category drop-down menu then it's likely to be a browser-specific issue.
Please try the following troubleshooting steps:
- Try forcing a hard refresh of your browser window
- For Windows, hold down the Control button on your keyboard and click the browser refresh button
- On Mac hold down the Shift button on your keyboard and click the browser refresh button
- If refreshing your browser doesn't fix the issue, disable any browser extensions you may be using. Some extensions can interfere with elements on a web page.
- Try switching to another browser or clear your browser's cache and restart it.
- If you've tried the steps above and the issue persists, check your browser console window for error messages and get in touch.
Need more help? Get in touch!
Simply send us a message via this form and we will get back to you quickly!
Our globally distributed client success team are here to help 24 hours a day, Monday to Friday (business hours).