Why aren't my broadcast emails sent to all selected users?


You may notice a discrepancy between the number of users you've selected to broadcast a message to and the number that appears while sending or on the New broadcast page. This is because the missing users have unsubscribed from receiving broadcast messages in their profile.

You can check whether this is the case by searching for the user and then clicking to view their profile. On the Preferences tab you'll see their subscription settings.


In order for users to understand the importance of subscribing to these options, we would suggest adding a content block to tell them these two channels will be used when you communicate with them. The implementation is very simple, please go to:

  • Content > Content blocks
  • Click New content block
  • Under Content location, select Profile preferences info box
  • Add a Title, a Content and define the Visibility
  • Click Save.


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