What does 'Awaiting confirmation' mean?

In the Users view of the Manage workspace, you may have noticed some users have 'Awaiting confirmation' showing in the Confirmation column.

Awaiting confirmation example

This status means they have not verified their email id by clicking the link in the account confirmation notification sent when they registered.

The confirmation notification may have ended up in their spam/junk folder or they simply forgot to go back to their email and click the link.

As a program/chapter manager, you can confirm these user accounts by clicking the confirm link.

Note: when a user is confirmed or imported by a manager, no notification is sent.

You may consider sending a broadcast informing them their account is now verified.

See: Ultimate guide to broadcasts.

See: Can you remove the verification of email step from entrant registration?

Note: if entrants don't confirm the creation of their account, they will have access to the platform but they won't have the possibility to start an entry.

Need more help? Get in touch!

Simply send us a message via this form and we will get back to you quickly!
Our globally distributed client success team are here to help 24 hours a day, Monday to Friday (business hours).