Custom domains

You can personalise the web address of your program by using a subdomain of your own domain name instead of Award Force domains. Using a custom domain will mask the URL and replace it with your own. For example, you could have instead of

Important: there are a couple of limitations with custom domain setup:
  • It's not possible to use a root domain, like, as configuring your custom domain uses a CNAME record which DNS does not allow on a root domain.
  • We don't support www as a subdomain.
Tip: need to simply update your Award Force subdomain? Navigate to Settings > General > Account and update the Vanity domain field instead.

To set up a custom domain, complete the following three steps: 

  1. Open the Manage workspace and go to Settings > General > Account

  2. Click Edit next to Account domain name
    Account domain name edit link.png

  3. On the next screen, you will see a URL under the Custom domain heading. This URL will vary depending on your program's region. 
    Regional domain CNAME.png

    You will need to copy the URL for your region and then create a CNAME record in the DNS Settings where your domain is registered, pointing it to the URL for your region.

    North America:


    Instructions for this will vary depending on who your domain registrar is. Here are some links to support documentation for popular domain providers:

    Crazy Domains

  4. Once you've added the CNAME record for your domain, you can type the domain into the Custom domain field in Award Force
    Custom domain field.png

  5. Click Save

It may take a few minutes for the SSL certificate to activate with the new domain but this is automatic and no action is required on your part.

Once you have confirmed your custom domain is correctly configured and displays your Award Force account, you may wish to go back to the domain configuration page and switch Redirect to ON. This will ensure that anybody visiting your default Vanity domain is redirected to your preferred Custom domain.

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