Can I update user passwords?

Password requirements

All user accounts require a password; a combination of letters, numbers and symbols that must be a minimum of 12 characters long.

Who can update a password?

The user can update and manage their own password by:

  1. Logging into an account
  2. Go to their user profile by clicking on their name in the top-right of the screen: Name > Profile
  3. Update password and save

But what if they can't remember their password?

All users can reset their password on the home page. From the login form, there is a "Forgot password" link. Clicking this link will allow the user to input their registered email address (or mobile number) and an email (or SMS) will then be sent with a one-click login link.


The link will expire after 60 minutes and can only be used once.

Can I reset someone else's password?

In almost all cases, it's recommended that you ask your users to manage their own profile, including their password. A Program Manager may be able to change a user's password from the User menu but with a condition!

If a user is registered with Award Force and their profile is associated with only your program, then you will be able to update the user's password.

However, if the user profile is associated with multiple programs , then the password can only be updated by the owner of the profile. This restriction is a security precaution, as changing the user's password will affect their access to other programs too.

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.