Why are the changes to my logo or theme not visible?

When making changes to the look and feel of your platform under Settings > General > Theme, you may not see the changes you've made immediately after saving. There can be a number of different reasons for this, so there are a few different ways you can try to fix this.

Refresh the page

Sometimes, a quick refresh (or two) of the page may be all you need for the changes to be visible. The CSS can sometimes take a few seconds to update, so try this a few times, it's most likely going to work.

Log out, then log back in

Click on your name in the top right-hand corner of the screen, and select Log out. This will take you back to the login screen of your platform. Log back in to (hopefully!) see your changes. If this does not work, try a different browser or refresh your page as mentioned above. 

Clear your cache

If the two options above did not work, your web browser may be retaining an older version of the page, preventing you from seeing the changes. If you've tried the two options above, we'd recommend clearing your browser cache. Below are instructions on how to do this across a variety of browsers:

Need more help? Get in touch!

We're here to help if you need it. Simply get in touch with our Client Success team through one of the methods available at the base of the page.